Privacy Policy

Privacy Policy

Effective Date: February 1st, 2025

Last Updated: January 28th, 2025

Ahlbrand Media (“Ahlbrand Media,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, book services, and receive media delivery through our systems (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Who We Are

Ahlbrand Media provides professional real estate media and marketing services, including photography, video production, aerial media, virtual tours, floor plans, and related digital content. We primarily serve real estate agents, brokerages, and property-related businesses.

Contact Information

Ahlbrand Media

Email: [your contact email]

Phone: [your business phone]

Service Area: Greater Indianapolis & Central Indiana (and surrounding areas)

2) Information We Collect

We collect information in three main ways: (a) information you provide to us, (b) information collected automatically, and (c) information from service providers/third parties (as applicable).

A) Information You Provide

Depending on how you use our Services, you may provide:

  • Contact details: name, email address, phone number
  • Property details: property address, access notes, shoot instructions, listing-related details you submit
  • Order/booking details: requested services, appointment preferences, special requests
  • Communications: messages sent via website forms, email, SMS, phone, or other channels
  • Marketing kit inputs (if applicable): branding preferences and limited business info you provide for branded/unbranded materials

B) Information Collected Automatically

When you visit our website or interact with our emails and web pages, we (and our providers) may automatically collect:

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, timestamps, and referral URLs
  • Cookies and similar technologies: used for basic site functionality, analytics, and performance
  • Log data: system activity and diagnostic information
We do not intentionally use automatic collection to identify you personally beyond what is necessary for site operation, security, and analytics.

C) Information From Third Parties / Service Providers

We may receive information from the platforms we use to operate our business (for example, booking/delivery software, payment processors, and email providers), such as confirmation of payment status, service selections, and delivery events.

3) What We Do Not Collect

We do not knowingly collect:

  • Payment card numbers or sensitive payment details (these are processed by third-party payment processors)
  • Government ID numbers (e.g., driver’s license, passport)
  • Social Security numbers
  • Health information
  • Biometric information
  • Sensitive personal characteristics (e.g., race, religion, political views)

4) How We Use Information

We use information to:

  • Provide and deliver Services (schedule shoots, fulfill orders, deliver media, and support your requests)
  • Manage orders and operations (appointment coordination, confirmations, reschedules, cancellations, and delivery)
  • Communicate with you (respond to inquiries, send administrative messages, updates, and service notices)
  • Improve and maintain the Services (analytics, performance monitoring, troubleshooting, and user experience improvements)
  • Maintain safety and security (fraud prevention, abuse prevention, enforcing policies, and protecting rights)
  • Request feedback (service follow-ups, quality improvement)

Marketing Communications (Optional)

If you opt in (or where permitted), we may send occasional updates about services, availability, and offerings. You can opt out at any time by following the unsubscribe instructions or contacting us.

We do not use your information for profiling or automated decisions that produce legal or similarly significant effects.

5) Legal Bases for Processing (If Applicable)

If your location requires a legal basis (e.g., certain jurisdictions), we process information under one or more of the following:

  • Contract / performance of services: to fulfill bookings and deliver media
  • Legitimate interests: to operate and improve our Services, prevent fraud, and communicate with clients
  • Consent: where required for marketing messages or certain cookies/trackers
  • Legal obligations: to comply with applicable laws and enforce rights

6) How We Share Information

We may share information in the following circumstances:

A) Service Providers

We share information with vendors and service providers who support our operations, such as:

  • Booking and media delivery systems (e.g., Spiro or similar)
  • Website hosting and website tools (e.g., Webflow)
  • Email and communication providers (e.g., Google Workspace)
  • Payment processing providers (e.g., Stripe or similar)
  • Analytics tools (e.g., Google Analytics, if enabled)

These providers are permitted to use information only to perform services for us and as otherwise allowed by their terms.

B) Legal and Safety Reasons

We may disclose information if required by law, legal process, or to protect the rights, property, and safety of our clients, the public, or Ahlbrand Media.

C) Business Transfers

If we engage in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

We do not sell your personal information.

7) Cookies and Tracking Technologies

We may use cookies and similar technologies for:

  • Essential site functionality
  • Analytics to understand site usage and improve performance
  • Security and fraud prevention

You can typically control cookies through your browser settings. Note that disabling cookies may affect certain site functionality.

If we use analytics tools, those tools may collect information such as IP address, device data, and usage events. Where required, we will provide appropriate cookie/consent mechanisms.

8) Data Retention

We retain information only as long as reasonably necessary to:

  • provide services and support,
  • maintain business records,
  • comply with legal obligations,
  • resolve disputes, and
  • enforce agreements.

Retention periods vary depending on the type of data and the purpose for which it was collected.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

If you believe your interaction with us is no longer secure, please contact us immediately.

10) Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to the information we hold about you
  • Correction of inaccurate information
  • Deletion of certain information
  • Objection or restriction to certain processing
  • Portability (in some jurisdictions)
  • Opt-out of marketing communications

To exercise these rights, contact us using the details in Section 1. We may need to verify your identity before fulfilling requests.

11) California Privacy Notice (If Applicable)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA). We generally collect the categories described above for business and commercial purposes such as fulfilling services, communication, security, and analytics.

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising in a way that constitutes “selling” under applicable law.

To submit a request, contact us using Section 1.

12) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can take appropriate steps to delete it.

13) Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. Continued use of the Services after changes become effective means you accept the revised policy.

15) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Ahlbrand Media

Email: Luke@ahlbrandmedia.com

Phone: +1 (317) 268-8262

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